If your deposit or withdrawal request fails, you may receive one of the below notifications informing you on what to do next:
Invalid Address
You may receive a notification informing you that your registered residential address is invalid. If this happens, you won’t be able to continue with your deposit or withdrawal until your address has been updated.
Please enter a valid residential address when prompted. Once your address has been successfully updated, you’ll be able to continue to the Deposit or Withdrawal page.
Duplicated or Invalid Email
You may receive a notification advising that your email address is duplicated or invalid. If this happens, you won’t be able to continue with your withdrawal until the issue has been resolved.
Please update your email address with valid details when prompted. If your email address is duplicated, you’ll need to provide one that isn’t already registered.
Once your updated details have been confirmed, you will be able to continue with your withdrawal request.
