If you believe your bet365 account balance is incorrect, this may be due to one of the following reasons:
Unsettled Bets
It's possible that your bet may not have been settled.
You can check your bet history by completing the following steps:
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Select My Bets at the top of the page.
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Select Settled to see your settled bets.
We aim to settle all bets within an hour of an event finishing.
Bet Credits
Bet Credits are valid for seven days after being claimed. They are included in your total balance, which appears at the top right of the page. When they expire, your balance will be adjusted, which may result in an unexpected change.
You can find your Bet Credit amount, including the expiration date by:
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Selecting My Account
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Your Bet Credit amount and expiration date are displayed next to your withdrawable balance.
Non-Runner
The declaration of a non-runner may affect how your bets are settled, including the potential application of a Rule 4 deduction. This can result in your account balance differing from what you expected. You can find more information on Non-Runners and Rule 4 here.
Dead Heat
A Dead Heat occurs when two or more competitors finish an event in a tie, meaning they cannot be separated by judges, timings or a photo finish. This may affect your account balance as a Dead Heat can result in a lower payout than expected. You can find more information on Dead Heats here.
Refreshing account balance
To refresh your balance:
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Select Account Menu
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Then select the refresh icon next to your total balance.
Hiding Account Balance
To hide your account balance:
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Select Account Menu
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Then select the Preferences tab.
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From here, you can choose whether to hide or show your balance with the Show Balance option.
